Do you have any questions?
You can find further information here
Find the most frequently asked questions and further information. If your question is not answered, please feel free to contact us:
shop@architare.de or call us at: +49 7452 8475080.
What does the term "display item" mean?
The label "ex-display item" indicates that most of our high-quality furniture pieces are located in one of our exclusive showrooms and may therefore show signs of wear. However, this is not necessarily the case. Before shipping, the furniture is thoroughly inspected. Should an item have a defect, we will contact you in advance and send you photos of the product. Items that we have multiple units of in stock (especially smaller furniture such as side tables or accessories) are, for example, still in their original packaging in our warehouse. We always sell these first. If you have any questions regarding images or the specific condition of an ex-display item, please feel free to contact us before completing your order. You can reach us by phone Tuesday to Saturday from 9 a.m. to 6 p.m. at: +49 7452 8475080 or by e-mail at: shop@architare.de
Can I inspect the goods in advance?
You are cordially invited to take a look at your desired piece of furniture in one of our showrooms in advance.
Simply visit us during our opening hours Tue-Sat from 9 a.m. to 6 p.m. or arrange a personal consultation appointment with one of our expert furnishing consultants.
We look forward to your visit!
How long does shipping take?
architare offers standard parcel shipping via DHL or shipping via freight carrier.
For standard parcel shipping, the delivery time is 1-3 working days after receipt of the order.
For freight shipping, the delivery time is approx. 1-3 weeks. We or the commissioned freight company will contact you in advance to arrange a delivery date.
How does delivery by freight forwarding take place?
At architare, we place the highest value on your satisfaction and our service. We deliver exclusively using selected shipping partners.
Upon receipt of your order, the shipping company will be commissioned to arrange a delivery date with you. Upon request, the goods will be unpacked at your location, and the packaging material will be taken away and disposed of professionally.
If you would like assembly and installation, please contact us. We would be happy to provide you with an individual quote.
What happens if a product arrives damaged or I don't like it?
If goods arrive damaged or you are not satisfied with them, you have the option to make a claim within 14 days. Please contact us via email to do so: shop@architare.de.
For goods damaged during transit, you will receive a return shipping label free of charge. Please note that we do not cover the return shipping costs for cancellations due to dissatisfaction.
Where can I find my tracking number?
Your tracking number will be sent to you automatically by email as soon as we process your order.
You can also view it at any time in your customer account.
Why should I order from architare?
Our furniture is original and carefully selected. This applies both to our manufacturers and to each individual piece of furniture. Are you looking for a classic designer armchair to enhance and complement your living room? Then you have come to the right place! Our range is diverse, exclusive, and of the highest quality. We offer you indoor furniture for the office, living, and sleeping areas, as well as outdoor furniture for your terrace and garden.
We also offer selected accessories such as kitchenware, lighting, high-quality home textiles, and decor at affordable prices in the architare online shop.
At architare, we offer excellent customer service and personal consultation on-site or online. We also provide comprehensive support by conceptualizing and designing your interior design project!
Contact us
Do you have further questions?
Do you have any questions about a product? Do you need information regarding your order or delivery, or would you like a personalized quote?
Contact us personally. We are here for you and are happy to answer your questions!
